Jennifer Smith, REALTOR®, Licensed in Missouri
Director of Operations
When the Chad Wilson Group was started in 2012, it was a team of 3 people setting out to do business differently and create an exciting atmosphere in a people-oriented business. Jennifer worked in every area of the business and on the business and helped grow the team to one of the top Mega-Agent Teams in St. Charles County closing over $52 M in sales volume in 2017, serving almost 200 families. Jennifer established and implemented systems for sellers, buyers, lead generation, transaction coordinating, database management, back office support and company operations. As the team grew, Jennifer was promoted to Director of Operations, a position where she ensures that all systems and processes run smoothly and efficiently, and develops new systems as needed. She holds administrative team members and sales agents accountable to help them meet their individual goals and the team goals. Jennifer is responsible for the training of new agents and administrative team members. She also maintains the budget and prepares financial reports, serves as customer service oversight, and is responsible for the branding and marketing of the team. Jennifer brings to the Team diverse financial, accounting, and business experiences. After earning a Bachelor's Degree in Accounting, she was licensed as a Certified Public Accountant and serviced clients at the largest worldwide auditing, tax and consulting firm at the time. Her accounting career continued at a regional CPA firm, where she assisted clients with auditing and tax services. Later, she managed the selling and administrative budget for the world's leading manufacturer of agricultural machinery. These careers in the corporate world refined her skills in customer service, problem solving, and attention to detail, skills that she taps into daily at The Chad Wilson Group. Jennifer also manages a consulting business, providing tools for other agents to use to service their buyers and sellers at the highest level.